Introduce automation into Credit Management with CRABB!

With CRABB credit management software you can automate, optimize, and make all credit management activities more effective. Fast customization and integration allows CRABB to adapt to any type of credit management strategy, improving working capital. CRABB also offers tools for customer acquisition control and minimizes outstanding credit risk.

Forget complex spreadsheets or continuous and laborious customizations on systems and concentrate on one goal.

Inadequate technological solutions for Credit Management involve a waste of time and resources, as well as consequences on liquidity and profitability. By choosing CRABB, you will have the tools necessary to maximize the efficiency of credit management in your company, from the set-up of recovery strategies to the multi-channel collection and producing the necessary reporting for each phase.


Discover all the CRABB features enhanced by Salesforce

Define and optimize recovery strategies

  • Set management strategies and credit policies
  • Checks customers during the acquisition phase
  • Configure the automation rules for recovery strategies
  • Customize the platform according to your organizational model

Manage operations in multi-channel logic

  • Perform recovery actions in multi-channel logic
  • Activate the engagement of specialists through dedicated work queues
  • Configure authorization workflows to support operational decisions
  • Entrust collection operations to external entities in a few clicks
  • Generate and send reminder letters, emails, sms and PEC from a single platform

Reporting and monitoring tools

  • Generate dynamic and flexible reports on different levels of analysis, with specific filters and fields
  • Perform performance analysis by customer type, strategies adopted and geographical area
  • Generate forecast models on management costs and expected collections
  • Calculate the costs generated by your activities and the provisions to the devaluation fund in real time

Collaborate and communicate in real-time

  • Use the bulletin board to tag users and take advantage of hashtags to report important information
  • Share news not to be missed in the dedicated section
  • Assign and manage tasks directly from the platform

Access the app from any device

CRABB is also accessible in its main functions from mobile, thanks to the Salesforce app, which can be downloaded for free from the Play Store and App Store.

  • Access the reporting
  • Track ongoing activities
  • Assign and manage tasks
  • Consult the customer data sheets and practices

Enhance CRABB with dedicated modules for even more performing results

  • CTI and predictive dialers in the cloud to make operator collection campaigns more efficient
  • “Salesforce native” on-demand credit specialist for managing non-automated activities
  • As-a-service analytics enhanced by SF Einstein Analytics for the most sophisticated forecast analyzes
  • Virtual POS to cash out the expired online by credit card without operator assistance