Shorten dunning and recovery times, improve your income, reduce losses, monitor and analyze performances with CRABB!
With CRABB credit management software you can automate, optimize, and make all credit management activities more effective. Fast customization and integration allows CRABB to adapt to any type of credit management strategy, improving working capital. CRABB also offers tools for customer acquisition control and minimizes outstanding credit risk.
Inadequate technological solutions for Credit Management involve a waste of time and resources, as well as consequences on liquidity and profitability. By choosing CRABB, you will have the tools necessary to maximize the efficiency of credit management in your company, from the set-up of recovery strategies to the multi-channel collection and producing the necessary reporting for each phase.
Access to the system is guaranteed by a personal username and password that allow you to enter the customizable and profiled homepage based on the corporate role held.
The most significant elements that can be customized on the homepage are the user’s favorite Dashboards, the Calendar and the Personal Reminder for commitments and activities to be carried out.
A detailed sheet is dedicated to each debtor, which makes all useful information available to the user for credit management purposes.
Each client can be associated with one or more dossiers (subset of personal, contractual and accounting information of the debtor) on which to activate the recovery actions.
The information is imported into CRABB manually by users through the Salesforce native features and automatically through integration with company systems.
CRABB users have numerous reports and dashboards available and ready to use for effective and complete Credit Management monitoring.
The reports can be configured by each user through a simple and intuitive interface with “drag & drop” logic and access to data is consistent with the user profile.
All reports can be exportable and automatically shareable with a predefined production frequency or upon the occurrence of certain “alerts”.
CRABB provides dedicated functions for assignments management such as lots creation, their assignment to external companies, the revocation of and extension of assignments made.
Through 3 simple clicks, the user can select the dossiers in a specific stage, evaluate the characteristics of the assignment with a preview and create one or more lots.
The user can simultaneously generate and assign multiple lots by choosing from sophisticated distribution algorithms for the selected assignment.
Internal and external users can track individually or massively the actions, the states of
processing and any operational blocks to ensure continuous and constant interaction between all the players.
CRABB in fact provides simple features for both bulk outcomes and for
report customers on which no recovery activity can be carried out (White List).
CRABB is also accessible in its main functions from mobile, thanks to the Salesforce app, which can be downloaded for free from the Play Store and App Store.
The automatic sending of reminders (email, SMS and PEC) to defaulting customers is one of the core features of Crabb and makes the collection process more efficient by minimizing user operations.
Integration with Marketing Cloud allows you to expand and enhance this specific functionality.
